Earning Qantas Points

*Qantas Frequent Flyer members can earn 2 points per $1 spent online on transactions in Australia at Herschel, excluding gift cards and shipping fees. To earn points online, a member must add their Qantas Frequent Flyer number during checkout or must have previously added their Qantas Frequent Flyer number to their Herschel account and be logged into that account during checkout. If a member is unable to provide their Qantas Frequent Flyer number at the time of the transaction, they will be unable to earn Qantas Points. Qantas Points will be credited to your account within 30 days of purchase. Eligibility for earning Qantas Points is subject to change. Qantas Points will not be earned on any part of an order that you return or cancel. Qantas Frequent Flyer membership and points are subject to the Qantas Frequent Flyer program Terms and Conditions. Herschel Australia terms and conditions apply, see Herschel Australia for further information.

Using Qantas Points

To use Qantas Points, you must use a minimum of 2,000 Qantas Points and have a cash minimum of $10 on your order for an eligible product. These minimum redemption amounts can change without notice. A member can choose to use Qantas Points to cover the entire value of an eligible product or, choose to use a portion of Qantas Points via Points Plus Pay, where the remaining balance can be paid using an accepted form of payment. If an item is returned where Qantas Points were used towards the transaction, members will receive a refund for the points redeemed. Herschel Australia terms and conditions apply, see Herschel Australia for further information.

How do I earn Qantas Points on my transaction?

• To earn Qantas Points on transactions online, you must add your Qantas Frequent Flyer number during checkout or must have previously added your Qantas Frequent Flyer number to your Herschel Australia account and be logged into that account during checkout.

How do I use Qantas Points on my transaction?

• To use Qantas Points online, a member must select ‘Qantas Points Plus Pay' at checkout and follow the prompts. In the event a member has enough points, they can choose to use Qantas Points to cover the entire eligible products within the order or choose to use a portion of points via Points Plus Pay when prompted at checkout, where the balance can be paid using any accepted form of payment. To use Qantas Points, an order must contain a minimum of $10 of eligible products. The minimum redemption amount is 2,000 Qantas Points for $10 off.

Will I be prompted to earn Qantas Points on every transaction?

• When shopping online, you must add your Qantas Frequent Flyer number during checkout or must have previously added your Qantas Frequent Flyer number to your Herschel Australia account and be logged into that account during checkout.

Will I be prompted to use Qantas Points on every transaction?

• When shopping online, you will have the opportunity to select ‘Qantas Points Plus Pay’ at checkout. In the event a member has enough points, you can choose to use Qantas Points to cover some or all of your order via Points Plus Pay when prompted at checkout.

Where can I find my digital Qantas Frequent Flyer card?

• You can find your Qantas Frequent Flyer card in the Qantas App, or Apple Wallet or Google Pay if you have added your card to your digital wallet.

How long until I get my Qantas Points if I choose to earn Qantas Points on my transaction?

• For online purchases, Qantas Points will be credited to your Frequent Flyer account within 30 days of purchase, where the date of purchase for Click and Collect orders will be treated as the date of collection.

How many Qantas Points will I earn on my transaction?

• You'll earn 2 points per $1 spent on eligible transactions, excluding gift cards and shipping fees.

Can I earn Qantas Points when purchasing a Gift Card?

• No, you can't earn Qantas Points on the purchase of a Gift Card. However, you can earn Qantas Points on the cash component of purchases where a Gift Card is used towards payment.

If I return, cancel or request a refund on a purchase where Qantas Points were used towards payment, will my points be credited back to my Frequent Flyer account?

• Yes, if an item is returned where Qantas Points were used towards the transaction, members will receive a refund for the points redeemed.

Who do I contact for assistance with my Qantas Points queries in relation to my transaction?

• If you have a query in relation to your transaction, contact [email protected] and outline the respective brand, store location, date of purchase, amount, order number and your Qantas Frequent Flyer membership number.