Terms of Use

GENERAL & DISCLAIMER

1. In these Terms & Conditions ("T&Cs"), "We", "Us", "Our", "Herschel" or "herschel.nz" means Accent Brands Pty Ltd. trading as Herschel New Zealand (ACN 001 742 552), its subsidiaries and associates (unless otherwise stated).

2. This website, and our online store (our "Website"), is a channel for customers to place orders for products we have available for purchase.

3. We will not be liable if, for any reason, the Website is not available at any time, for any period of time. We reserve the right to limit or restrict access to certain functionality, webpages, or the entirety of the Website.

4. While the information contained in the Website is believed to be accurate and current, it is provided by Accent Brands in good faith on an "as is" basis. Acccent Brands, its directors, officers or employees make no representation or warranty as to the reliability, accuracy or completeness of the information contained on the Website, and none of them accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information contained in the Website.

5. You may have rights under New Zealand Consumer Law, and these T&C's do not exclude any rights you have under New Zealand Consumer Law, or any applicable state/territory legislation.

6. To the extent (if any) that the content of the website does not satisfy the laws of a country other than New Zealand, it is not directed to persons in those countries and they should not use the website.

ACCEPTANCE

7. Herschel website and online store (collectively, our "Website") is owned and operated by Accent Brands Pty Limited (ACN 001 742 552).

8. Access and use of the Herschel website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers set out herein (our "T&Cs"). You should read them thoroughly before using our website and online store, or any goods and services provided through our website (collectively, our "Services"). Your use of the Herschel website constitutes your agreement to the T&Cs.

9. Herschel reserves the right to amend the T&Cs at any time and without notice to you. Herschel may change the T&Cs from time to time, and your continued use of the Herschel Website after any amendment becomes effective constitutes an agreement by you to abide, and be bound by, the T&Cs, as so amended. We will always publish a link to our current T&Cs from the website homepage at Herschel.com.au

10. These Terms & Conditions shall be governed by and construed in accordance with the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.

CAPACITY

11. The Products available on the Website are only available for sale to individuals who can make legally binding contracts. The products are not available to persons under the age of 18 years and any other persons who are legally prohibited from entering into binding contracts.

ORDERS, PRICING, AVAILABILITY

12. Prices displayed within this Website are shown in New Zealand dollars (NZD) and include GST where applicable. Pricing on a product detail webpage may not include delivery charges (if applicable). Please read the Shipping & Returns details contained within this website for more information regarding delivery charges.

13. Any Order placed by You in the manner described in this website is an offer to purchase a particular Product for the price (including the delivery and other charges and taxes) specified in this Website at the time you place your order on these Terms & Conditions.

14. Accent Brands reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

15. Prices of products and services, as well as delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. All pricing on our website is available online only, and is not transferable in-store, or vice versa, on occasion where pricing differs between the two.

16. Prices displayed on this website are inclusive of GST applied at the rate of 15%. You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this website.

PAYMENT

17. Payment is required at the time of purchase and placement of your order. Payment is charged/debited at the end of the complete check-out process. You will not be charged prior to the final step, and can choose not to proceed at any time before payment is taken. 18. We accept payment via Visa, Mastercard, American Express (AMEX) and PayPal. You must comply with the applicable T&Cs of these providers.

FRAUD PROTECTION

19. Accent Brands carries out activity to protect you, and our interests, from fraudulent orders and payments. A representative from Herschel may contact you directly as part of this protection process.

20. If Herschel determines an order is potentially fraudulent, we will not dispatch goods until we are satisfied that cardholder identification has been achieved and our Fraud Protection Process has been completed.

21. If you believe you have been a victim of a fraud, please contact our Fraud Protection Officer in writing via our website contact form available here: Online Enquiry Form.

REFUNDS

22. Please read the Refunds & Returns Policy contained within this website for refund details. Our Refunds & Returns Policy outlines the circumstances that a refund will be available to you.

DELIVERY

23. Please read the Delivery Information contained within this website.

24. Delivery times are indicative only, and Herschel will not be liable for any failure to observe these delivery times.

RISK & TITLE

25. Herschel will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.

26. You should consider whether you need to obtain any suitable insurance. E-

NEWSLETTER SIGN-UP

27. Subscribing to Herschel e-newsletter is not compulsory, and you can unsubscribe at any time.

28. We will never sell or share your information with third parties.

29. We will always handle your data in line with our Privacy Policy. Please read the Privacy Policy contained within this website. Our Privacy Policy sets out what information we collect, how we use it and what data we store.

ONLINE ACCOUNT

30. Accent Brands offers the ability for you to create an Online Herschel Account.

31. You must provide true and factual information when creating an Online Account. You must keep your username and password confidential at all times. Herschel is entitled to assume that anybody accessing your account using your confidential username and password is you.

32. Be aware that others may access your account and private information if you do not sign-out before ending your session with Herschel. Be particularly cautious when using public computers or devices that do not automatically log you out when you exit your browser.

LIMITATION OF LIABILITY

33. Accent Brands will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the website or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the website or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on this website, including but not limited to, damages for loss of profits, use, data or other intangible, even if Herschel has been advised of the possibility of such damages.

34. Where any Act of Parliament implies in the Terms and Conditions any term, condition or warranty, and that Act avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms and Conditions, however, the liability of Accent Brands for any breach of such term, condition or warranty shall be limited, at the option of Accent Brands to any one or more of the following:

• If the breach relates to goods: o the replacement of the goods or supply of equivalent goods;

o the repair of such goods; o the payment of the cost of replacing the goods or of acquiring equivalent goods; or

o the payment of the cost of having the goods repaired;

• If the breach relates to services:

o the supplying of the services again; or

o the payment of the cost of having the services supplied again.

PRIVACY

35. You may be asked to input information about yourself on this Website. We take your privacy seriously, and your personal information will always be treated in accordance with our Privacy Policy.

36. Please read the Privacy Policy contained within this website. Our Privacy Policy sets out what information we collect, how we use it and what data we store.

COPYRIGHT

37. All content displayed on this site, including (but not limited to): all text, graphics, logos, names and trademarks (collectively, "Our Content") is the property Accent Brands, or the property of their respective owners, and are protected by copyright, trademark and other intellectual property laws.

38. Except as permitted by the Copyright Act 1968 (Cth) no part of the website or Our Content may be reproduced, adapted, performed/presented in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without the specific prior written consent of Accent Brands.

THIRD PARTY CONSENT, USER CONTENT & YOUR CONTENT

39. At times the Website may contain links to other websites, which are not operated by us ("Linked Sites"). We may also provide embedded content hosted and controlled by third party providers ("Embedded Content"). Accent Brands has no control over Linked Sites and Embedded Content, and as such accepts no responsibility for them or any loss or damage to you that may arise from using them. Your use of Linked Sites or Embedded Content is entirely your choice and responsibility, and is subject to the T&Cs of Linked Sites and Embedded Content.

40. Accent Brands does not endorse, promote or recommend any the operators, or any person, organisation or corporation, associated with Linked Sites and Embedded Content unless explicitly stated.

41. At times you may be able to provide, contribute, upload and publish (collectively, "Publish") your own data, content or materials ("User Content") to, or through, our Website and associated websites (eg. our Blog, Facebook page, etc). User Content could include text, images, information, or comments, Published via email, comment, blog, enquiry, social media platforms, third-party partnerships and plug-ins, or other means.

42. You own any User Content that you Publish on Herschel Website ("Your Content"). Other users own any User Content they publish to Herschel Website. Herschel reserves the right to moderate, deny or remove any User Content, at any time, without explanation. We are not obliged to use, maintain or display your User Content.

43. Your content must not include:

• Content that you do not have the right to disclose under law, or an obligation you have to a third party (such as confidentiality agreements)

• Content that reveals private information, such as your or another person's identity; or sensitive information, including names, email addresses, phone numbers or addresses. • Content that infringes, or could possible infringe, the rights (including intellectual property rights, copyrights and trademarks) of others.

• Content that can be interpreted by others as being harmful, threatening, abusive, harassing, vulgar, obscene, defamatory, misleading, an invasion of privacy, immoral or otherwise offensive or illegal.

44. You are personally responsible and liable for Your Content. By uploading and publishing Your Content you acknowledge that it does not contain any confidential information, and may be seen by others.

45. You are not entitled to any payment or compensation from Herschel for our use of Your Content, or any User Content.

46. You can request removal of any User Content you Publish at any time by contacting us via our website contact form available here: Online Enquiry Form.

47. You can report violations of the third-party and user content terms by contacting us via our website contact form available here: Online Enquiry Form.

VIRUSES

48. Accent Brands does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.

49. Accent Brands will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic), however caused and whether by negligence or otherwise, which may result directly or indirectly from any such information. To the extent that any liability may be imposed on Herschel it shall be limited to the cost of re-supplying that information.

PROMOTIONS, PROMOTIONAL VOUCHERS & COUPON CODES

50. From time to time, Accent Brands may hold promotions such as special offers and discounts in-store or online. These promotions may be provided across both our in-store and online channels, but may also be limited to in-store or online channels only. Please note that promotions in-store may be different to promotions online. We recommend that customers check the terms of each promotion in order to avoid disappointment.

51. On our Website, "Coupon Codes" and "Promo Codes" may also be used interchangeably.

52. We accept Promotional Vouchers and Coupon Codes as payment, or partial-payment, for certain or specified purchases online. It is your responsibility to read the specific details about your Promotional Voucher or Coupon Code as provided with your Promotional Voucher or Coupon Code. These additional terms may outline what your Promotional Voucher or Coupon Code can or cannot be used for, whether it has a minimum spend, whether it applies only to a specific product or group of products, whether it is available for a limited time or specified date range, and/or only available to a specific customer group.

53. We reserve the right to deny use of the Promotional Voucher or Coupon Code, and/or request an alternative means of payment for any reason, including where we have reason to suspect that there has been an attempt to deceive or defraud Herschel store through the use of a Promotional Voucher or Coupon Code.

54. If the credit of a Promotional Voucher is insufficient to complete payment for an order, you can choose another accepted means of payment to cover the short fall. This could include an accepted Credit Card, PayPal or AfterPay where applicable.

55. Promotional Voucher and Coupon Code Exclusions:

• Unless otherwise specified, Promotional Vouchers and Coupon Codes cannot be used to purchase gift cards.

• Unless otherwise specified, Promotional Vouchers and Coupon Codes are not available in conjunction with any other offer, including other coupon codes.

30% OFF SELECTED TRAVEL

30% Off Travel* Offer is available from 6:00pm NZDT on 06/05/24 and is available until 11:59pm NZDT on 12/05/24. Offer is applicable on selected styles. Applicable styles are marked with a '30% OFF TRAVEL' overlay. To redeem, add applicable items to cart and use promo code HOLIDAY30 at cart for discount to apply. Offer is available on www.herschel.nz. Offer is subject to availability and while stocks last. Due to the high volume of demand and if website difficulties are experienced, Herschel cannot guarantee the availability of stock. Offer cannot be used in conjunction with other offers, redeemed against prior purchases and is not available on lay-by. Offer is not available on the purchase of gift cards/eVouchers. Promotion may be extended or changed at Herschel New Zealand's discretion.

Free Express Delivery over $100

Limited Lifetime Warranty

Easy 30 Days Return

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WELCOME 10% OFF YOUR NEXT ORDER

Use coupon code WELCOME10 for 10% off your order total excluding shipping costs. Offer is available online at www.herschel.nz. Valid only on full price items and on transactions with a minimum spend of $100 or more.

To redeem when shopping online, use code WELCOME10 in checkout.

Coupon can only be redeemed once per customer per transaction.

Due to the high volume of demand and if website difficulties are experienced, Herschel cannot guarantee the availability of stock.

Offer cannot be used in conjunction with other offers, redeemed against prior purchases and is not available on lay-by.

Offer is not available on the purchase of gift cards/eVouchers. Promotion may be extended or changed at Herschel's discretion.

WELCOME 15% OFF YOUR NEXT ORDER

Use coupon code WELCOME15 for 15% off your order total excluding shipping costs. Offer is available online at www.herschel.nz. Valid only on full price items and on transactions with a minimum spend of $100 or more.

To redeem when shopping online, use code WELCOME15 in checkout.

Coupon can only be redeemed once per customer per transaction.

Due to the high volume of demand and if website difficulties are experienced, Herschel cannot guarantee the availability of stock.

Offer cannot be used in conjunction with other offers, redeemed against prior purchases and is not available on lay-by.

Offer is not available on the purchase of gift cards/eVouchers. Promotion may be extended or changed at Herschel's discretion.

UP TO 50% OFF SELECTED

Up to 50% off selected styles offer is available from 9:00am NZDT on 12.11.24 to 11:59pm NZST 17.11.24. Prices are as marked online at www.herschel.nz. Applies to items found in Sale categories only. Offer is subject to availability and while stocks last. Due to the high volume of demand and if website difficulties are experienced, Herschel cannot guarantee the availability of stock. Offer cannot be used in conjunction with other offers, redeemed against prior purchases and is not available on lay-by. Offer is not available on the purchase of gift cards/eVouchers. Promotion may be extended or changed at Herschel New Zealand's discretion.

30% OFF SITEWIDE

Offer is available from 7:00am NZDT 26.11.24 to 11:59pm NZDT 2.12.24. Offer applies on full priced items only excluding Sale. 30% discount automatically applies when full priced items are added to Cart. Offer is subject to availability and while stocks last. Due to the high volume of demand and if website difficulties are experienced, Herschel cannot guarantee the availability of stock. Offer cannot be used in conjunction with other offers, redeemed against prior purchases and is not available on lay-by. Offer is not available on the purchase of gift cards/eVouchers. Promotion may be extended or changed at Herschel New Zealand's discretion.